These Terms & Conditions set out the rules for online purchases made via the Twickenham Florist website by customers seeking flower delivery in Twickenham and surrounding areas. By submitting an order, you accept and agree to be bound by these terms, which are intended to ensure your clarity and satisfaction in every aspect of our service. We encourage you to read them carefully before placing your order.
In these Terms & Conditions, “we”, “us”, and “our” refer to Twickenham Florist, the provider of the online flower delivery service in Twickenham. “You” or “the customer” refers to any person using our website to place an order for flower delivery. “Website” means the online platform operated by Twickenham Florist for flower ordering and delivery arrangements.
1.1. You may place an order for flowers and gifts via our website. You must provide all necessary details during the checkout process, including correct recipient information, delivery address, contact details, and any specific delivery instructions.
1.2. All orders are subject to availability. We strive to ensure product listings are up to date; however, fresh flowers are subject to seasonal variation and supply factors. Should a substitution be required, our florists will select blooms of equal or higher value and similar style and colour where achievable.
1.3. Once your order is placed, you will receive an order confirmation displayed on the website and sent to the email address provided. This confirmation acknowledges receipt of your order but does not constitute acceptance until the products have been dispatched for delivery.
1.4. On rare occasions, we may need to refuse or cancel an order after confirmation due to a lack of availability, payment issues, incorrect address information, or where we suspect fraudulent activity. If this occurs, we will notify you as soon as practicable and provide a full refund if payment has already been made.
2.1. Twickenham Florist offers delivery across Twickenham and surrounding areas as specified on our website during checkout. Please ensure the delivery postcode is correct and serviced before placing your order.
2.2. We deliver flowers from Monday to Saturday, except on public holidays unless otherwise advertised.
2.3. Timed deliveries are only available where specified. Standard deliveries are completed during usual business hours. While we endeavour to deliver orders on your requested date, we cannot guarantee exact delivery times. Delays may occur due to traffic, weather conditions, or other circumstances beyond our control. We will notify you as soon as possible if a significant delay is expected.
2.4. Where the recipient is not present at the delivery address, our drivers may leave the flowers in a safe place, with a neighbour, or in accordance with the instructions provided during order placement, subject to their discretion. A delivery card will be left if possible, advising the recipient where the flowers may be found.
2.5. It is your responsibility to ensure that all delivery details are correct. Incorrect or incomplete addresses may result in failed deliveries or additional charges. Twickenham Florist cannot accept liability for delays or non-delivery where inaccurate information has been supplied.
3.1. Payment for all flower arrangements and related products must be made in full at the time of placing the order via the secure payment methods indicated during checkout on the website.
3.2. We accept payment by major credit or debit cards and other approved electronic payment platforms as available on our checkout page. All prices shown are in GBP (£) and include VAT where applicable. Delivery charges, if any, will be clearly specified before you confirm and pay for your order.
3.3. We use third-party payment processors to ensure your personal and financial details are handled securely. Your payment details will be processed in accordance with the terms and privacy policies of these payment providers.
3.4. In the event of a failed payment, your order will not be processed. We recommend double-checking all payment details before submission to avoid disruption to your flower delivery in Twickenham or surrounding areas.
4.1. If you wish to cancel or amend your online flower delivery order, please contact us as soon as possible. Orders can normally be cancelled or amended if we are informed before the arrangement has been prepared or dispatched for delivery.
4.2. Due to the perishable nature of flowers, if your floral order has already been designed or dispatched, cancellation may not be possible, and you may still be liable for the full purchase amount. Similarly, changes to delivery details or the recipient cannot be guaranteed after the preparation or dispatch of your order.
4.3. Where a cancellation is possible, we will process the refund using your original method of payment. Refunds may take several working days to appear in your account depending on your card issuer or bank.
4.4. Where an amendment results in a price difference (for example, a change to a more expensive bouquet), you will be asked to pay any outstanding balance before the new arrangement is processed. If changing to a lower-priced item, a partial refund will be issued where eligible.
5.1. In accordance with UK law, returns are not generally available on perishable goods such as flowers. However, if your flowers arrive damaged, do not arrive at all, or are substantially different from your order (for example, wrong product delivered), please notify us within 24 hours of delivery.
5.2. Requests for redelivery or compensation in the case of damaged or failed delivery will be considered on a case-by-case basis. We may require photo evidence and reserve the right to request return of the goods where appropriate.
5.3. Where a genuine issue exists, Twickenham Florist will offer either a replacement bouquet, a redelivery at our cost, or a full refund depending on circumstances and product availability.
5.4. Refunds will be returned to the original payment method and may take three to five working days to appear, depending on your bank or payment provider.
6.1. On occasion, certain flowers or wrap may become unavailable due to seasonality or supply factors. Twickenham Florist reserves the right to substitute items in your order with products of equivalent value, style, and colour palette, to ensure timely delivery of fresh flowers.
6.2. If a substitution is necessary, we will make every effort to maintain the overall look and feel of the order as depicted on our website.
7.1. All prices are displayed clearly on the website and are subject to change without notice, though not after your order has been confirmed and accepted.
7.2. Promotional or discount codes may be offered from time to time. They are subject to any additional terms specified at the time of issue and can only be used in accordance with those terms.
8.1. While Twickenham Florist endeavours to provide the highest standards in flower delivery to Twickenham and surrounding areas, our liability is limited as set out below.
8.2. We cannot accept responsibility for any indirect loss, loss of profits, or consequential loss as a result of delay, failure to deliver, or defective products, except where such liability cannot be excluded by law.
8.3. Our maximum aggregate liability in connection with any order shall not exceed the total value of the order in question.
8.4. Nothing in these Terms & Conditions shall limit or exclude our liability for personal injury or death caused by our negligence, or for any other liability which cannot be limited or excluded by law.
9.1. Twickenham Florist is committed to protecting your privacy. Your personal information is stored and processed in accordance with UK data protection laws and our Privacy Policy, which is available on request.
9.2. We use your data solely for processing your order and communications related to your purchase. Your details will not be shared with third parties except for essential third-party service providers (e.g. payment processors, delivery services) involved in fulfilling your order.
10.1. All content displayed on the Twickenham Florist website, including but not limited to images, product descriptions, designs, and logo, are the intellectual property of Twickenham Florist or our licensors. No material from our website may be copied, reproduced, or distributed without our express prior written consent.
11.1. These Terms & Conditions, and any contract for the supply of products and services arising in connection with them, are governed by and construed in accordance with the laws of England and Wales.
11.2. In the event of any dispute, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
12.1. We reserve the right to update or modify these Terms & Conditions from time to time. Any changes will take effect when they are posted on the website. Please check the current version before placing an order.
12.2. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remainder shall remain in full force and effect.
12.3. These Terms & Conditions apply to every order placed for flower and gift delivery from Twickenham Florist by customers in Twickenham and all surrounding areas serviced by us.
If you have any questions or concerns regarding these Terms & Conditions, please contact our customer service team using the details provided on our website. We are committed to customer satisfaction and will do our best to resolve any concerns you may have regarding your online flower delivery in Twickenham and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Twickenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Twickenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
